Privacy Policy

YOUR PRIVACY ON THIS SITE IS OUR FIRST PRIORITY!

This privacy notice discloses the privacy practices for SwitcHHat™ (SwitcHHat.com).

This privacy notice applies solely to information collected by this Web site and our mobile apps. It will notify you of the following:

1. What personally identifiable information is collected from you through the Web site & our mobile apps, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

SwitcHHat™ is fully committed to protecting your privacy. We are the sole owners of the information collected on this site and our mobile apps. We only have access to collect information that you voluntarily give us via e-mail or other direct contact from you. We do not distribute your personal information to outside parties. We will not sell or rent this information to anyone.

We use the information we collect to enhance your shopping experience at our web site and mobile apps. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via e-mail in the future to tell you about specials, new products or services, or changes to this privacy policy. If you do not wish to receive e-mails or special offers from us, e-mail us at info@switchhat.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the word “REMOVE” in the subject.

SwitcHHat™ may monitor your use of this website, and will only disclose information and materials received from you or collected through your use of SwitcHHat™ when presented with a vetted and valid court subpeona.

Your Access To and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the e-mail address or phone number given on our Web site:

* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.

OUR REFUND POLICY

All sales are final. Returns are generally not accepted, and Refunds will not be issued.

Because of our strict policy, we ask that you fully inspect your products and labels prior to opening, tampering with, working with, heating in any way or ingesting. Once the product has been opened or used in any way, we cannot accept it back for a credit or an exchange of any kind.

If an order is cancelled prior to it leaving our facility, a full refund will be issued.

If your order arrives damaged, you are missing or received the wrong product(s), please reach out.

Email us at: commerce@switchhat.com

Email must include:

Photos of ALL products received. Please highlight any damage or issues. Ensure ALL labels are clearly identifiable. Photos of ALL original packaging, inside and out.

• Full Name
• Order Number
• Any applicable descriptions

Note: This must be done within 5 calendar days of delivery date. No exchanges credits or reships will be issued after this timeframe.

Any other concerns, complaints, issues, or feedback regarding your order, please email us at: commerce@switchhat.com. While we may not always be able to issue an exchange or credit, your feedback is important to us and valued. We want to hear from you!

If a return is warranted/approved, please return in original packaging if possible. We will provide a return label via email once your request has been processed and approved.

Please return via USPS:

SWITCHHAT Attn: RETURNS

221 South 66th St.
Lincoln, NE 68510

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to consumer demands and business needs, our return and refund policy is subject to change at any time. Please look here for the most up to date information regarding our policies.
Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@switchhat.com.